Terms & Conditions
Payment can be made by Bacs transfer, via PayPal or by cheque. Orders placed by cheque will be dispatched immediately once the cheque has cleared. Cheques will normally take between 3-5 working days to clear.
Once you have completed the form you will receive an email within 48 hours confirming that we have received your order. We will then contact you by phone to make sure you are completely happy with your order, and to say hello. We want to work with you, so that you feel confident of the process. After we've had a chat, we will then send you an invoice for 50% of the total order. We accept payment via Bacs, PayPal or cheque the balance is to be paid upon agreeing the proof(s).
All of our invitations are individually crafted by a professional graphic artist; however at Sticky Snail Design we endeavour to keep our prices affordable, in order to achieve this we have a minimum value order of £150. Orders under £150 can be accommodated for a small additional fee to the total value of the stationery. Please email for a price. Confirmation of an order denotes acceptance of our terms & conditions.
As you can imagine the cost of sending out lots of sample packs is expensive, so to keep this a free service for our Modern Wedding Stationery, we limit samples to two per client. Unfortunately due to the high cost of producing letterpress samples we have to charge £3.50 (this contains two samples of varying designs.) Our Modern Wedding Stationery samples come from exhisting weddings that we have done. If you do not wish your stationery to be used in our sample packs, please inform us via email before your stationery is printed. Thank you for your cooperation.
We will e-mail proof(s) of your order for approval of spelling and layout. As part of our service we allow for one level of text changes, so please be sure you review the proof(s) carefully before signing off. Sticky Snail Design cannot be held responsible for mistakes overlooked by the client during the proofing process. Please note that colours produced on monitors may vary widely and as such can only be used as a guide for final artwork.
Orders cancelled prior to the approval of the first proof (if more than one) will be subject to a typesetting charge of £60; the remainder of the deposit will be returned. Orders cancelled after agreement and production of an accurate proof, will be charged in full.
Please note printing will not commence until payment has been cleared.
Sticky Snail Design is registered with the Data Protection Act, registration number 29734114. We are committed to protecting the privacy of our clients. The following outlines how we use your personal information. When you buy from us, your personal details are required for us to produce your wedding stationery and in doing so it is only shared with other companies that are directly required to produce your order. We also collect information to aid strategic development of our site i.e. information relating to how you heard of us. This information is purely for marketing purposes only and does not reveal any personal details about our individual clients.
Sticky Snail Design may at its discretion alter or amend pricing or designs without notice.
Sticky Snail Design shall not be held liable for mistakes made using PayPal services.
For marketing purposes, Sticky Snail Design’s web address appears very discreetly on the front or reverse of the invitations.
Liability is limited to the value of the order. Please note that our lead time may be affected by circumstances outside our control such as a postal strike, delayed paper delivery or unavailable materials, bank holidays, staff sickness and any errors arising from Royal Mails handling of your order. If there are any anticipated problems with completion of your order you will be kept informed of progress thereafter as appropriate. Sticky Snail Design, under no circumstances will be liable for any consequential loss or damages arising from the late delivery of your items. It is your responsibility to order in good time for your event.
In no event shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage. Your statutory rights in relation to any goods or services purchased through the Site are not affected.
Links To Other Sites
We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a Stickysnaildesign.co.uk-operated site or have moved to another site. Sticky Snail Design is not responsible for the content or practices of third party sites that may be linked to our site. When Stickysnaildesign.co.uk provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that Stickysnaildesign.co.uk is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any Stickysnaildesign.co.uk site or endorsement, sponsorship or support of Stickysnaildesign.co.uk, including its respective employees, agents or directors.
Stickysnaildesign attempt to be as accurate as possible. However, Stickysnaildesign does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Stickysnaildesign is not as described, your sole remedy is to return it in an unused condition and in original packaging.
Delivery and Price of Products
All stationery orders are packaged with the greatest of care and despatched in the UK by Royal Mail Special Delivery. Sticky Snail Design cannot be held responsible for any loss or damage occurring to the stationery after leaving our premises via Royal Mail or consequential loss(es) as a result of same. Delivery requires a signature and so if you have any specific delivery instructions please inform us in the appropriate section of our order form.
Wedding Favour Delivery and Back Orders
Products that are out of stock are given approximate arrival dates into the UK; these can be subject to change due to importing schedules of the manufacturers.
Sticky Snail Design is not responsible for products ordered that are delayed due to shipping schedules outside our control. To ensure you get the items you want in time please order early.
Next day delivery for our wedding favours is based on next working day.
You may be charged custom fees for purchases entering your country from the UK. Sticky Snail Design is not responsible for any overseas custom fees incurred for international shipping. Delivery prices from the UK on request.
Favour Orders to UK mainland are dispatched on a depending on your chosen method of shipping. Please allow approximately 10 days for delivery. For delivery abroad, please ask for an estimated timescale. We are not responsible for late delivery that is not in our control. We cannot be responsible for customers who input the incorrect delivery address when placing an order. Delivery will be to the address given by the customer.
Our courier will attempt to deliver your order on two (2) separate occasions usually between 9am and 5pm. If you are not available to receive and sign for your order on either occasion, your parcel will be taken to your local post office collection depot. The courier will post a delivery card advising you that delivery was unsuccessful. If you do not collect your parcel from your local collection point within 21 days, it will be returned to us. Please note that in this case, you will have to pay the return charge (same as your delivery charge) per parcel that is returned to us, plus the appropriate delivery fee for the items to be re-delivered.
IMPORTANT: We advise against confectionery, candle and other perishable deliveries in the summer months when temperatures are high. We have no control over temperatures during deliveries and so we cannot accept responsibility for any deliveries that have been heat damaged.
All confectionary may contain traces of nuts
Suitability of products
All our products contain small parts, they are not toys and are therefore unsuitable for children.
Please Note: We will request a signature for proof of delivery on all orders.
You have the right to cancel your order provided that the item(s) have not been dispatched. All cancellations will incur a 5% cancellation and administration fee. We will not accept any cancellations once the goods have been dispatched.
Claims for Loss or Damage & Discrepancies
Any claims for loss or damage to a parcel or it's contents including discrepancies must be reported to Stickysnaildesign by phone or in writing within 3 days from receipt of goods. Any claims made outside of these time frames will become void and invalid. All damaged items MUST be returned to Stickysnaildesign, before replacements can be sent out. We will ask you to return the damaged goods for inspection. ALL returns must be authorised by Stickysnaildesign. We reserve the right to reject any returns that are not authorised and do not meet these conditions.
By using this site, you are responsible for maintaining the confidentiality of your account username and password. You agree to accept responsibility for all activities that occur under your account username and password. Stickysnaildesign reserves the right to refuse service, terminate accounts, remove or cancel orders at their sole discretion.
By visiting Stickysnaildesign or sending an email to us, you are communicating with us electronically. Therefore, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Revisions to these Terms and Conditions
We reserve the right to change these terms and conditions at anytime. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.
Jurisdiction and Other Points to Consider
Order of Service Hymn Copyright
There are a selection of hymns, which are still under copyright and will require permission and even a possible fee for the hymn to be printed. This fee should be paid direct to the copyright owners by you. Sticky Snail Design does not accept responsibility for hymns printed without permission.
Intellectual property rights
Sticky Snail Design retains all rights to any design work detailed in its website.
In the event of card stock being unavailable Sticky Snail Design reserves the right to substitute a card stock of similar quality. This extends to the design of envelopes in the event of a style change from the suppliers
The content in this website and the products displayed are the sole property of Lucy Boyle and all breaches will be vigorously pursued. Do not reproduce without permission. © 2007
These terms & conditions do not affect your statutory rights.
Copyright and Trademark Notices
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is protected by United Kingdom and International Copyright laws.
Please Note: We ask you to agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don't agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the Stickysnaildesign.co.uk web site means that you accept those changes.
THANKS AGAIN FOR VISITING!